Navigating around the Dungeon is mainly via level pathways. However due to the nature of the attraction some floor surfaces are uneven. Access is also gained via low gradient slopes and specialised stair lifts (restrictions apply) to the various levels of the attraction. The York Dungeon tour lasts approximately 70 minutes, the majority of which visitors will be required to stand unless using a wheelchair.
Unfortunately we are unable to accommodate electric wheelchairs due to the building's historic structure and layout. However to compensate for this, we own a manual wheelchair that is available for any guests with mobility requirements to use throughout their visit. Please be aware that this is subject to availability on a first come, first serve basis and therefore cannot be booked in advance.
For safety reasons we can only accommodate one guest using a wheelchair at a time to ensure an evacuation chair is available to exit the building. We have two flights of stairs both with stair lifts (Max weight 120kg/ 18.8 stone) and guests have to be able to transfer from wheelchair to the chair of the stair lift unaided by Dungeon staff.
We would advise wheelchair users to book in advance below as without an advanced booking guests may need to wait a considerable time to start the tour.