Can I cancel my booking? Please be aware, all tickets are purchased on a non-refundable and non-transferable basis, as per our terms and conditions. Related articles Can I change the date/time of my booking? I've booked the wrong tickets, what should I do? How do I contact you with a guest enquiry? Can I add/remove tickets from my order? Can I change my visit time or date after my original visit time or date via Booking Portal?