Can I cancel my booking? Please be aware, all tickets are purchased on a non-refundable and non-transferable basis, as per our terms and conditions. Related articles How do I contact you with a guest enquiry? I've booked the wrong tickets, what should I do? Can I change my visit time or date after my original visit time or date via Booking Portal? Can I change the date/time of my booking? What can I change on my tickets using Booking Portal?