Can I make a provisional booking? All bookings must be paid in full by debit or credit card when purchasing online. If you are a school you are able to make a provisional booking by contacting our schools team here. Related articles Can I change the date/time of my booking? How do I contact your Customer Services Team? What if I'm running late for my time slot? Can I add/remove tickets from my order? How do I book with my VIP Merlin Annual Pass?