Where do I go to collect my tickets? For pre-booked ticket collection please go to the priority queue outside the York Dungeon. Related articles I haven't received an e-mail confirmation/Print@Home tickets, what should I do? What if I need to collect my tickets but I do not have the card I used to purchase? What do I need to collect my tickets? Will I have to queue to get into The York Dungeon? What if I'm running late for my time slot?