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  1. The York Dungeon - One of York's Must-See attractions
  2. Booking Help
  3. Booking Portal

Articles in this section

  • What is Booking Portal?
  • How do I access Booking Portal?
  • What can I change on my tickets using Booking Portal?
  • Is there a fee for changing the date/time of my tickets on Booking Portal?
  • Is there a maximum number of times I can amend the date/time of my tickets on Booking Portal?
  • How soon before my visit can I amend my time or date of entry on Booking Portal?
  • Can I change my visit time or date after my original visit time or date via Booking Portal?
  • Can I amend my tickets to an earlier time or date on Booking Portal?
  • I cannot see the date/time I want to move my tickets to on Booking Portal, what should I do?
  • Booking Portal says that it cannot locate my tickets/order, what should I do?

Booking Portal says that it cannot locate my tickets/order, what should I do?

You can only make changes to your order a maximum of three times, after which the system will no longer show you your tickets.

You can also only make changes to your order up until your current ticket entry time, after which the system will no longer show you your tickets. If for any reason you have missed your booking, you should contact the attraction directly to discuss.

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Related articles

  • Can I change the date/time of my booking?
  • I haven't received an e-mail confirmation/Print@Home tickets, what should I do?
  • How do I access Booking Portal?
  • What do I need to collect my tickets?
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