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  1. The York Dungeon - One of York's Must-See attractions
  2. Booking Help
  3. Booking Portal

Articles in this section

  • What is Booking Portal?
  • How do I access Booking Portal?
  • What can I change on my tickets using Booking Portal?
  • Is there a fee for changing the date/time of my tickets on Booking Portal?
  • Is there a maximum number of times I can amend the date/time of my tickets on Booking Portal?
  • How soon before my visit can I amend my time or date of entry on Booking Portal?
  • Can I change my visit time or date after my original visit time or date via Booking Portal?
  • Can I amend my tickets to an earlier time or date on Booking Portal?
  • I cannot see the date/time I want to move my tickets to on Booking Portal, what should I do?
  • Booking Portal says that it cannot locate my tickets/order, what should I do?

What is Booking Portal?

Booking Portal is a system that allows you to manage and amend your booking/s (terms and conditions apply)

It is accessible via the link on your email confirmation or via the login page here.*

*Please note: Booking portal is only applicable to tickets purchased through our website from 10/11/2020 onwards. Tickets purchased prior to this date cannot be amended.

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Related articles

  • How do I access Booking Portal?
  • Can I change the date/time of my booking?
  • How do I contact you with a guest enquiry?
  • What can I change on my tickets using Booking Portal?
  • Booking Portal says that it cannot locate my tickets/order, what should I do?
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