Accessing the Account Holder Portal
- Please log into the Account Holder Portal using your order number and email address entered at the time you made the booking N.B if using Apple or Google Pay, please enter the email address associated with this account.
- Enter the 6 digit verification code sent to your email. The code will expire after 10 minutes if not activated.
- If you did not receive a 6 digit verification code via your email, you can request a new code after 60 seconds N.B if using Apple or Google Pay, the verification code will be sent to the email address associated with the booking
- Once logged into the portal, you can view your tickets, view your payment receipt or amend the date/ time of your visit subject to availability and the specific ticket terms and conditions.
If you encounter any issues or have specific questions, please contact our guest excellence team via live chat