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The York Dungeon - One of York's Must-See attractions
Helping with making & changing bookings
Online Booking Help
Why am I booking into a time slot?
What payment cards do you accept for an online booking?
What if I'm running late for my time slot?
I have received an error message when making a booking, what should I do?
I may have two bookings, what do I do?
I've booked the wrong tickets, what should I do?
Tickets & Confirmations
What if I need to collect my tickets but I do not have the card I used to purchase?
I have purchased tickets for someone else, how do they collect their tickets?
What do I need to collect my tickets?
I haven't received an e-mail confirmation/Print@Home tickets, what should I do?
Amending a Booking
Can I make a provisional booking?
Can I change the date/time of my booking?
Can I add/remove tickets from my order?
Can I cancel my booking?