Booking Help

Booking Portal

• What is the Account Holder Portal?
• How do I access Booking Portal?
• What can I change on my tickets using Booking Portal?
• How soon before my visit can I amend my time or date of entry on Booking Portal?
• Can I change my visit time or date after my original visit time or date via Booking Portal?
• Can I amend my tickets to an earlier time or date on Booking Portal?

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Online Booking Help

• Why am I booking into a time slot?
• What payment cards do you accept for an online booking?
• What if I'm running late for my time slot?
• I have received an error message when making a booking, what should I do?
• I may have two bookings, what do I do?
• I've booked the wrong tickets, what should I do?

Tickets & Confirmations

• Does my carer ticket cover all attractions in my combination ticket?
• What if I need to collect my tickets but I do not have the card I used to purchase?
• I have purchased tickets for someone else, how do they collect their tickets?
• What do I need to collect my tickets?
• I have made a booking but have not received my tickets

Amending a Booking

• Can I make a provisional booking?
• Can I change the date/time of my booking?
• Can I add/remove tickets from my order?
• Can I cancel my booking?