Booking Help

Booking Portal

• What is Booking Portal?
• How do I access Booking Portal?
• What can I change on my tickets using Booking Portal?
• Is there a fee for changing the date/time of my tickets on Booking Portal?
• Is there a maximum number of times I can amend the date/time of my tickets on Booking Portal?
• How soon before my visit can I amend my time or date of entry on Booking Portal?

See all 10 articles

Online Booking Help

• Why am I booking into a time slot?
• What payment cards do you accept for an online booking?
• What if I'm running late for my time slot?
• I have received an error message when making a booking, what should I do?
• I may have two bookings, what do I do?
• I've booked the wrong tickets, what should I do?

Tickets & Confirmations

• What if I need to collect my tickets but I do not have the card I used to purchase?
• I have purchased tickets for someone else, how do they collect their tickets?
• What do I need to collect my tickets?
• I haven't received an e-mail confirmation/Print@Home tickets, what should I do?

Amending a Booking

• Can I make a provisional booking?
• Can I change the date/time of my booking?
• Can I add/remove tickets from my order?
• Can I cancel my booking?