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  1. The York Dungeon - One of York's Must-See attractions
  2. Booking Help

Booking Help

Helping with making & changing bookings

Booking Portal

  • What is Booking Portal?
  • How do I access Booking Portal?
  • What can I change on my tickets using Booking Portal?
  • Is there a fee for changing the date/time of my tickets on Booking Portal?
  • Is there a maximum number of times I can amend the date/time of my tickets on Booking Portal?
  • How soon before my visit can I amend my time or date of entry on Booking Portal?
See all 10 articles

Online Booking Help

  • Why am I booking into a time slot?
  • What payment cards do you accept for an online booking?
  • What if I'm running late for my time slot?
  • I have received an error message when making a booking, what should I do?
  • I may have two bookings, what do I do?
  • I've booked the wrong tickets, what should I do?

Tickets & Confirmations

  • What if I need to collect my tickets but I do not have the card I used to purchase?
  • I have purchased tickets for someone else, how do they collect their tickets?
  • What do I need to collect my tickets?
  • I haven't received an e-mail confirmation/Print@Home tickets, what should I do?

Amending a Booking

  • Can I make a provisional booking?
  • Can I change the date/time of my booking?
  • Can I add/remove tickets from my order?
  • Can I cancel my booking?
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